Overview

Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete “no fuss” guarantee to all our customers. If your goods are damaged or if you receive an incorrect product, or the product is defective, we would be happy to give you the following alternatives:

– Exchange the goods for an alternative of your choice to equal value.
– Give you a full refund for the price you paid for the goods.

Here, we have tried to answer few common question regarding return/replacement/refund requests. Please read through these:

What is the 7 Day Refund/Replacement Guarantee?

All products sold at winikart.com are covered under our 7 Day Refund/Replacement Guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In order to get a defective/unused item replaced :
Contact Customer Care via the Contact Us Page or drop a mail at care@winikart.com or Whatsapp us on +91-7018892745, within 2 days from the date of delivery. The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Return charges are payable by Winikart for domestic (India) shipments and by customer for International shipments.


Return Delivery Address:
WINIKART INDIA

KANGRA, PIN – 176001
CONTACT : +91-7018892745

How can i get a refund?

To get a refund/replacement please write us at care@winikart.com and we will process your refund within 7 days of receiving the products back at our warehouse. If the item you received is broken or faulty, please send us a picture of the same via email communication. We will do our best to process refund request within 7 working days.

Please feel free to drop a mail to care@winikart.com for any queries regarding return/refund requests. We would be more than happy to help you in best possible way.

Who will bear the shipping charges for returns?

If return location of the shipment is India, Winikart will pay the return shipping. We will arrange a return pickup from your location by our logistic partner. If, in any circumstances, we are not able to offer a pickup from your location, you can send us the parcel back by any reputed courier and we will reimburse return shipping charges in form of a gift card, which can be used in any of your next purchases on www.winikart.com

How will I get my money back?

Upon authorization of your return/refund request, we would be happy to offer you refund or replacement. You can get your money back into your originating bank account or you can opt for a gift card which can be used for any future purchase on Winikart. You can also opt for a direct bank transfer via NEFT in case you have paid via COD mode. Usually, gift cards are the most preferred option of refunds on Winikart. You can use them as per your convenience, there is no expiry to a gift card.

Once you drop a mail at care@winikart.com with your return request, our team shall call and coordinate about your request. no worries!

How do I cancel an order on Winikart.com?

For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount asap if you have paid for your order. If you’ve placed order in COD mode, we’ll simply cancel it. Please drop a mail at care@winikart.com for cancellation requests we would process your request asap.

Can I cancel / return a part of the order?

Yes, you can cancel / return a part of your order. Write to us at care@winikart.com with your order number. We’ll do the needful under our standard return/refund/cancellation policy mentioned above on this page.

Will you accept returns if I have bought products in SALE?

No. If your order contains products sold in SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.

My question is still unanswered?

For more questions, just drop us a mail at care@winikart.com or Whatsapp +91-7018892745  and we will surely have an answer.